Registered Manager

Salary: £26,500 plus on-call allowance
Location: Swansea – driving licence and own transport essential
Hours: 35 per week and participating in on call manager rota
Essential requirement: Registered Manager qualification and aptitude as determined by Social Care Wales

We are an award-winning housing charity based in Swansea. We are on an exciting journey of change and to reflect this we have recently changed our name from Caer Las to Goleudy (which means lighthouse in Welsh).  For people with nowhere to live, we provide accommodation, for people threatened with homelessness, we work to keep them in their homes.  Throughout all of our services, we aspire to connect people, homes and opportunities.

The role

Willow and New Mill specialise in supporting people with enduring mental health difficulties who are transitioning towards independent living. Tenants have their own tenancies and receive support 24/7 to sustain their accommodation and live as independently as possible. 

Willow tenants can be assisted with their medication if required. As a result, Willow is registered with Care Inspectorate Wales as a domiciliary service under RISCA regulations.  The successful applicant must meet the requirements to be a registered manager with Social Care Wales and uphold all codes of practice.  

Job Purpose

  • Ensure tenants receive the highest standards of support. 
  • Manage 24/7 rota and operational priorities with effective staff supervision/management.
  • To act as ‘the competent person’ with regards to all aspects of mental health, medication, RISCA regulations and Social Care Wales obligations.
  • Maintain compliance with organisational policy frameworks, IT management systems, contractual and regulatory obligations and legislative requirements (Medication, Care Inspectorate Wales, RISCA notifications, Housing Support Grant, Housing Management, Safeguarding, Health & Safety and GDPR). 
  • Manage income and expenditure in line with budget expectations using critical thinking to ensure minimal use of agency staff.  
  • Develop effective Stakeholder relationships in line with organisational priorities. 

Essential Behaviours, Skills & Knowledge

Applicants must demonstrate: 

  • Demonstrate a personal value base which is in line with our core values.
  • Openness to new ways of working and always striving for excellence.   
  • Ability to lead a team on a journey of improvement in terms of performance and results.
  • Can-do attitude grounded in professionalism and good practice.  
  • Ability to apply critical thinking and decision making to key result areas with minimal supervision and guidance. 
  • Smart, professional, business-appropriate appearance at all times.
  • Ability to manage staff and a 24/7 rota to ensure operational priorities are consistently met.
  • Exceptional operational expertise, including quality service delivery and effective resource management. 
  • Confident budget holder across a wide portfolio, able to make decisions based on clear rationale and evidence.
  • High level of literacy, numeracy, IT and administration skills. Competent in using IT management systems for client records, staff management and health & safety.
  • Understanding of cutting edge sector approaches to client support, harm reduction and trauma informed approaches. 
  • To act as ‘the competent person’ with regards to all aspects of mental health, medication, RISCA regulations and Social Care Wales obligations.
  • Understand regulatory frameworks, policy, procedures and codes of practice including RISCA, Care Inspectorate Wales, Social Care Wales, Public Health Wales 
  • Legislation relating to mental health, housing management, employment, health and safety, safeguarding and GDPR 

We are not the largest housing charity, nor are we able to pay the highest salaries.  However, we believe what we offer is a competitive remuneration package, a fantastic career & personal development opportunity and the chance to join an organisation with authenticity and credibility at its core.

Interested?  If you feel you possess the relevant competencies and attributes for this role then please in the first instance email your cv to our recruitment partner Equals One at In return you will be sent a person specification and an expression of interest form. NO AGENCIES.

Apply now

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